Privacy Policy
Last updated: 7 August 2026
SmartFix Malaysia respects your privacy and is committed to handling personal information responsibly.
SmartFix Malaysia is operated by SmartFix Home Services Enterprise, Registration No. 202603207704 (SA0656726-W). References to “SmartFix,” “SmartFix Malaysia,” “we,” “us” or “our” in this policy refer to SmartFix Home Services Enterprise.
Information We Collect
When you contact us, request a quotation or book a service, we may collect:
- Your name
- Telephone or WhatsApp number
- Email address
- Service address or general location
- Appliance, electrical or repair details
- Messages, photographs or videos you provide
- Booking, quotation and service records
- Website usage and technical information collected through cookies and analytics
Please only provide information that is relevant to your service request.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Assess service requirements
- Arrange and coordinate technician visits
- Communicate quotations and service updates
- Maintain booking, payment and service records
- Follow up after completed work
- Handle complaints, warranty matters or customer support
- Improve our website, advertising and services
- Prevent misuse, fraud or security incidents
- Meet legal, accounting and regulatory requirements
Sharing Your Information
We may share information necessary to complete your booking with technicians, contractors or service partners assigned to the job.
We may also use trusted providers that support our website, communications, analytics, hosting, accounting or business operations. These providers should only receive information reasonably necessary to perform their services.
We do not sell or rent customers’ personal information.
Cookies and Analytics
Our website may use essential cookies and analytics services to operate correctly, understand website performance and improve the customer experience.
Where required, visitors may manage non-essential cookies through the website’s consent controls or their browser settings. Disabling certain cookies may affect some website features.
Data Security
We take reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information only for as long as reasonably necessary for customer support, service and warranty records, accounting, security, dispute resolution and legal obligations.
Your Choices
Subject to applicable law and record-keeping requirements, you may request to:
- Access personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of information that is no longer required
- Ask questions about how your information is handled
We may need to verify your identity before processing a privacy request.
Third-Party Links
Our website may contain links to third-party services such as WhatsApp, Google or social-media platforms. Their own privacy policies apply when you use those services.
Changes to This Policy
We may update this Privacy Policy when our services, legal obligations or business practices change. The latest version will be published on this page with its updated date.
Contact Us
For privacy-related questions or requests, contact:
SmartFix Home Services Enterprise
Trading as SmartFix Malaysia
Registration No. 202603207704 (SA0656726-W)
Email: hello@smartfix.my
Website: https://smartfix.my